Billing & refunds
Video Watch Live is a third-party app on Ring’s platform. Ring handles all billing and refunds. We never take the payment, and we can’t issue a refund or change a charge.
Every billing or refund request goes through Ring. We have no access to your payment details, invoices or the refund controls. Contact Ring and they can act on it directly.
The $1 hold during your free trial
Your 7-day trial doesn’t charge you. You may see a $1 hold instead, a temporary authorization Ring places to check the card. Nothing is taken, and it drops off within a few days. Several holds are expected too, one per camera.
What we can and can’t do
- Ring handles charges, invoices and receipts, refunds, payment methods, taxes, and cancelling the plan.
- We handle the app itself: connecting, cameras, live video, alerts, and anything on your iPhone or watch that isn’t working.
How to reach Ring
Ring’s Contact Us page offers live chat and a call option, and in the US you can call 800-656-1918. Have your Ring plans page open. It shows each add-on, its price and the next billing date.
Trying to stop future charges? Cancel your subscription.
Still stuck? Tell us which camera and what you’re seeing. We usually reply within a day.
Contact support